Shipping Information
Order Processing
Orders are normally processed within 1–3 business days after payment has been received.
Orders are not processed on public holidays.
During periods of unusually high order volume, processing may occasionally take slightly longer.
Delivery Time
Estimated delivery time is normally:
7–12 business days after dispatch.
Delivery times are estimates and may vary depending on the carrier, delivery address and circumstances outside our reasonable control.
Unless another delivery period has been agreed, goods will normally be delivered within the period required by applicable UK consumer law. UK distance-selling rules generally require delivery within 30 days, unless another timeframe has been agreed with the customer.
Shipping Costs
We offer:
Free standard delivery on all UK orders.
Any alternative delivery options and their prices will be shown at checkout where available.
Order Tracking
Once your order has been dispatched, you will normally receive a tracking number or tracking link by email.
You can also track your shipment using:
17TRACK: www.17track.net/en
Please note that it may take some time after dispatch for the first tracking updates to appear.
Delivery Address
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact us as soon as possible:
If the order has not yet been dispatched, we will try to correct the address.
Once the parcel has been dispatched, it may no longer be possible to change or redirect it.
If an incorrect or incomplete address results in documented additional carrier charges, we may charge reasonable actual additional costs where permitted by law.
We do not automatically charge a fixed percentage address-change fee.
Risk During Delivery
AeroBot remains responsible for the goods until they are delivered to you or to another person you have identified to receive them, except where the customer independently arranges a carrier not offered by us. UK guidance confirms that risk normally passes on delivery.
If your parcel is lost or damaged during delivery, please contact:
and we will investigate the shipment.
Uncollected Parcels
If a parcel is not collected and is returned to us, please contact our customer service team.
Where failure to collect a parcel results in documented additional transport costs, reasonable actual costs may be charged where permitted by law.
Simply refusing or failing to collect a parcel does not necessarily amount to a clear cancellation request.
Cancellation After Dispatch
If an order has already been dispatched, we may not be able to stop the parcel while it is in transit.
However, this does not affect your statutory cancellation rights.
For most online purchases, customers normally have 14 days after receiving the goods to notify the seller that they wish to cancel. They then normally have a further 14 days to return the goods.
We do not charge a fixed 15% cancellation or restocking fee for exercising the statutory right to cancel.
Please see our Returns & Refunds page for full details.
Delayed or Missing Deliveries
If your order has not arrived within the estimated delivery period, please first check the tracking information.
If tracking has not updated for an extended period or the parcel appears to be delayed or lost, contact:
Please include your order number and tracking number where possible.
Contact
Email: support@aerobot-uk.com