Privacy Policy
Last updated: 27 August 2026
This Privacy Policy explains how AeroBot UK collects, uses, stores and shares personal information when you visit our website, place an order or contact our customer service team.
1. Data Controller
The data controller is:
GLITTER INTERNATIONAL TRADING CO. LIMITED
Registration Number: 77503239
Registered Address: FLAT 1019B, 10/F, LIVEN HOUSE, NO. 61-63 KING YIP STREET, KWUN TONG, HONG KONG
Email: support@aerobot-uk.com
2. Personal Information We Collect
Depending on how you use our website, we may process information including your name, email address, telephone number, billing and delivery address, order number, order history, products purchased, payment status, selected payment method, customer service communications, IP address, browser and device information, website usage information, and cookie or consent preferences.
Full payment card details are normally processed directly by our payment service providers and are not stored in full by AeroBot UK.
3. How We Use Personal Information
We may use personal information to process and deliver orders, manage payments and refunds, send order confirmations and delivery updates, provide customer support, manage returns and warranty claims, prevent fraud and misuse, comply with legal and accounting obligations, maintain and improve our website, and provide marketing where permitted by law.
Depending on the purpose, our lawful basis for processing may include performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.
Where we rely on consent, you may withdraw it at any time.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Strictly necessary cookies may be used to operate features such as the shopping basket, checkout, security and session management.
Analytics, advertising and other non-essential cookies are used only where permitted by applicable law and, where required, after you have provided consent.
You can manage or withdraw your cookie choices through the cookie settings available on our website.
5. Payment Processing
Payments are processed through the payment methods and payment service providers displayed at checkout.
Payment providers may process information such as your name, billing information, transaction amount, payment status and security-related information.
Their own privacy policies may also apply to their processing of your personal information.
6. Sharing Personal Information
We may share personal information where necessary with service providers that help us operate our business, including:
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SHOPLINE and other website or hosting providers
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payment service providers
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shipping, delivery and logistics providers
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IT and customer service providers
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analytics and advertising providers where these services are enabled and legally permitted
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professional advisers and authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
7. International Data Transfers
AeroBot UK's data controller is established in Hong Kong, and some of our service providers may also process personal information outside the United Kingdom.
Where personal information is transferred internationally, we use appropriate safeguards where required by UK data protection law.
These may include an applicable adequacy regulation or approved contractual safeguards, such as the UK International Data Transfer Agreement or other legally recognised transfer mechanisms.
You may contact us if you would like more information about international data transfers relating to your personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for as long as required by applicable law.
For example, order and transaction information may be retained for the period required by accounting and tax obligations.
Customer service, warranty and complaint records may be retained for as long as reasonably necessary to manage the matter and any related legal claims.
When information is no longer required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.
9. Your Rights
Subject to applicable UK data protection law, you may have the right to:
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request access to your personal information
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request correction of inaccurate information
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request deletion in certain circumstances
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request restriction of processing
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object to certain processing
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object to direct marketing
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withdraw consent at any time where processing is based on consent
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request data portability in certain circumstances
To exercise your rights, please contact:
We may need to verify your identity before processing a request.
10. Marketing
If you have agreed to receive marketing communications, or where marketing is otherwise permitted by law, we may send you information about AeroBot products and offers.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us.
Necessary communications relating to an existing order, delivery, refund or customer service matter are not marketing communications.
11. Automated Processing and Fraud Prevention
We and our payment or security providers may use automated systems to help identify suspicious transactions, fraud or security risks.
Where automated decision-making has legal or similarly significant effects on you, we will provide any information and rights required by applicable law.
12. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of transmitting or storing information can be guaranteed to be completely secure.
13. Children
Our online store is not primarily intended for children.
We do not knowingly seek to collect unnecessary personal information from children.
14. Complaints
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.
The latest version will be published on this website.
16. Contact Us
AeroBot UK
Data Controller:
GLITTER INTERNATIONAL TRADING CO. LIMITED
Registration Number:
77503239
Email:
support@aerobot-uk.com
Registered Address:
FLAT 1019B, 10/F, LIVEN HOUSE
NO. 61-63 KING YIP STREET
KWUN TONG
HONG KONG