Returns & Refunds
14-Day Right to Cancel
If you purchase goods online from AeroBot UK, you normally have the right to cancel your order within 14 days after receiving the goods.
You do not need to provide a reason for cancelling.
To exercise your right to cancel, please contact us clearly within the cancellation period:
Email: support@aerobot-uk.com
Please include your order number where possible so we can identify your order quickly.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Returning Your Order
If you are returning an item because you have changed your mind, you are normally responsible for the direct cost of returning the item, provided this was explained before purchase.
Please pack the product securely to prevent damage during transit.
We recommend:
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returning all accessories supplied with the product
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using the original packaging where available
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using a tracked shipping service
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keeping your proof of postage until the return has been processed
Please contact us before returning the item so that we can provide the correct return address and return instructions.
Email: support@aerobot-uk.com
Condition of Returned Goods
You may inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functionality.
If the product has been handled beyond what is reasonably necessary and this results in a reduction in value, we may make an appropriate deduction from the refund in accordance with applicable law.
We do not automatically charge a fixed restocking fee.
Refunds
When you validly exercise your right to cancel, we will refund the payments due to you in accordance with UK consumer law.
Refunds are normally made using the same payment method used for the original purchase.
Where applicable, we will also refund the cost of the standard delivery option originally offered.
If you selected a more expensive delivery method, any additional amount above the standard delivery cost does not have to be refunded.
We may withhold the refund until we have received the goods back or you provide evidence that the goods have been returned.
Once the refund has been issued by us, your bank or payment provider may require additional processing time before the funds appear in your account.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, not as described or you received the wrong product, please contact us as soon as possible:
Email: support@aerobot-uk.com
Please provide, where possible:
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your order number
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a brief description of the problem
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photographs or video showing the issue
Your rights regarding faulty goods are separate from the 14-day cancellation right.
Depending on the circumstances and applicable UK consumer law, you may be entitled to a repair, replacement, price reduction or refund.
Necessary return costs for goods that are faulty or incorrectly supplied will not be charged to the customer.
Faulty Goods and Statutory Rights
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described.
Consumers may have a 30-day short-term right to reject faulty goods and obtain a refund. After this period, repair or replacement rights may apply depending on the circumstances.
A manufacturer's or seller's warranty is additional to your statutory rights and does not replace them.
Uncollected or Refused Parcels
Simply refusing or failing to collect a parcel does not necessarily constitute a clear cancellation notice.
If an incorrect address, failure to collect or unjustified refusal of delivery results in documented additional carrier costs, we may charge reasonable actual costs where permitted by law.
We do not automatically charge a fixed percentage restocking or cancellation fee.
Free Gifts
If your order included a promotional free gift, please contact us before returning the order so we can confirm whether the gift should also be returned.
Return Address
Please do not send a return to the address shown on the original parcel without contacting us first.
Return locations may differ from the original dispatch address.
Please contact:
to obtain the correct return address and return instructions.
Contact
AeroBot UK
Email: support@aerobot-uk.com